How we collect, use, and protect your personal and health information.
Science of Strength ("we", "us", "our") is committed to protecting the privacy of every client, prospective client, and visitor to this website. This policy explains what information we collect, why we collect it, and how we handle it. It applies to all our services, in-person and online.
Science of Strength is a Brisbane-based provider of exercise physiology, personal training, powerlifting coaching, and strength & conditioning services. Our Accredited Exercise Physiologists operate under the standards set by Exercise & Sports Science Australia (ESSA) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
The information we collect depends on which service you're using. Broadly, we may collect:
We use your information to:
Clinical records are stored in our practice management system (Splose). Coaching clients' programmes, weekly check-ins, testing results and progress photos are kept in a private Google Sheet for each client, stored in Science of Strength's Google Workspace account. Some coaching clients still use our previous coaching app (Trainerize) while we move everyone across. Each of these systems uses industry-standard encryption and access controls. Only you and authorised Science of Strength staff can open your records.
We retain clinical records for at least seven years after your last session, in line with healthcare record-keeping requirements. Non-clinical records (e.g. enquiry forms) are retained for a maximum of two years.
We use AI in three separate ways.
Clinical note-taking (with your consent): with your permission, we may use the AI assistant built into our practice software to help transcribe and summarise your session notes. We ask you before any recorded session and you can decline at any time; if you decline, we take notes manually. The provider does not use your information to train its AI models. Your practitioner reviews every AI-assisted note before it becomes part of your record.
Organising coaching check-ins (coaching clients only, with your consent): if you are a personal training or coaching client, we use an AI-based tool to gather your weekly check-ins into one place for your coach. Before anything reaches the tool, your name and contact details are replaced with a client code. The tool sees your code, your weekly check-in numbers and notes, and your testing results. It does not see your progress photos. It sorts and displays this information so your coach can see whose check-in is in, late or missed. Your coach reviews every check-in personally and writes every reply to you; the tool does not write to you or make decisions about your programme. The tool is Claude, made by Anthropic, and this information is processed in the United States. You can say no to this at any time; your coach will review your check-ins straight from your sheet and your coaching does not change in any other way.
Business administration: we use AI tools to help with scheduling, administration and drafting content. Information used this way is de-identified first, so it cannot be linked back to you.
Information from clinical, Medicare, DVA, NDIS or WorkCover services is never used in coaching check-ins. AI never makes clinical decisions about you. Where technology significantly affects how we make decisions about you, we will tell you first. You can ask us at any time how your information is stored and used.
We do not sell, rent, or trade your information. We may share information only in the following situations:
Overseas storage and processing: some of these providers store or process information outside Australia. Google may store information in data centres in other countries, and Anthropic processes coded coaching check-ins in the United States. We only use providers with security commitments we consider adequate, and we only send coded coaching information for check-ins.
You have the right to:
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We may update this policy from time to time. The version date at the top of this page tells you when the latest update was published. Material changes will be flagged on the homepage for at least 14 days.
If you have any questions about how we handle your information, or want to exercise any of the rights listed above, get in touch:
Email: info@scienceofstrength.com.au
Subject line: "Privacy enquiry"
We aim to respond within 5 business days.
Get in touch and we'll walk you through anything you want to know.